Shipping policy
NATALIA ZOFIA TYBURSKA dispatches orders from Poland. This page explains handling times, delivery estimates, tracking and what happens if a parcel goes astray.
Order processing
Orders are prepared within 1 to 2 business days of cleared payment. Orders placed after 2:00 pm, at weekends or on public holidays are prepared on the next business day. If an item turns out to be unavailable, we email you with the choice of waiting or cancelling that item.
Delivery times
Estimated delivery after dispatch:
- Poland: 1 to 2 business days
- Germany, Czechia, Slovakia and Lithuania: 2 to 4 business days
- Other European Union countries: 3 to 6 business days
- United Kingdom, Switzerland and Norway: 4 to 8 business days
- Rest of the world: 7 to 14 business days
These are estimates based on carrier transit times, not guaranteed dates. Peak seasons and customs checks can add a few days.
Shipping rates
Shipping is calculated at checkout from the delivery address and the service you choose. The full amount, including any cash-on-delivery charge where offered, is shown before you confirm payment, and we do not add handling fees afterwards. Prices are shown in the currency displayed at checkout, which is the currency you are charged in.
Tracking and delivery
When your order is dispatched you receive a confirmation email with a tracking number where the carrier provides one. Tracking can take a few hours to become active. A parcel is delivered against a signature or into a parcel locker where the carrier offers that service; if a parcel is returned to us because it was not collected within the carrier's holding period, we contact you and can resend it once the second shipping cost is paid.
Customs and import charges
Orders delivered outside the European Union may be subject to import duty, VAT or handling charges levied by the destination country. These are the responsibility of the recipient and are not included in our prices. We declare parcels accurately and cannot mark an order as a gift or understate its value.
Address accuracy
Please check your address at checkout. If you spot an error, email us immediately, because we can often correct it before dispatch. Parcels returned to us because of an incomplete or incorrect address can be resent once the second shipping cost is paid.
Lost or damaged parcels
If a parcel is marked as delivered but you cannot find it, check with neighbours and the local depot first, then email us within 7 days. If a parcel arrives damaged, photograph the packaging before opening it fully and contact us, so that we can claim with the carrier and send a replacement.
Returns address
Returns go to the business address shown in the Contact information policy. Please do not send a parcel to any other address, and do not send it before we have confirmed the return in writing.
Questions about a delivery
Email support@spauldingdevenny.shop or call +48 831 462 507, Monday to Friday, 9:00 am to 5:00 pm Central European Time, with your order number and we will trace the parcel with the carrier for you.