Refund policy

We want you to be pleased with what you order from NATALIA ZOFIA TYBURSKA. This policy explains your options when a device is not right, and it applies alongside your statutory rights under the Polish Consumer Rights Act and the Civil Code, which we never limit or replace.

14 days to change your mind

As a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason (art. 27 and following of the Polish Consumer Rights Act of 30 May 2014, implementing Directive 2011/83/EU). To exercise it, email support@spauldingdevenny.shop with your order number within those 14 days, or use the model withdrawal form below. You then have 14 days to send the goods back. We refund the price you paid for the goods and the standard delivery charge within 14 days of receiving your withdrawal notice or of receiving the returned goods, whichever is later. You pay the direct cost of returning the items unless they were faulty or not what you ordered.

30 days to return, for any reason

Beyond the statutory period we accept returns of unused devices within 30 days of delivery. This extended window is our own service promise and it does not replace or shorten your statutory rights; the 14-day withdrawal right above stands on its own and does not depend on it.

How to start a return

Email support@spauldingdevenny.shop with your order number and the reason for the return. We reply within one business day with return instructions and the return address. Please do not send items back before you have written confirmation from us, because unannounced parcels can be refused and we cannot trace them.

Return condition

A device may be handled and inspected as you would in a shop, including switching it on and pairing it. It must come back complete with its charging cable, accessories, printed documentation and packaging, showing no signs of use beyond the testing a shop would allow, and it must not be damaged, modified or registered to your account. Cartridges, ear cushions and other consumables must remain unused and sealed. We check every return on arrival. If an item comes back incomplete or in a condition that prevents resale, we may reduce the refund by the diminution in value, and we will explain why in writing before returning the item to you.

Refunds

Once your return arrives and has been checked, we approve or decline the refund by email. Approved refunds are sent to the original payment method within 14 days. Your bank may need a further 3 to 5 business days to show the credit. Original delivery charges are refunded only where the whole order is returned under the right of withdrawal or where the goods were faulty.

Faulty or incorrect items

Every device is powered on, charged and, where relevant, paired before dispatch. If something arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with photographs of the device, its seals and the parcel. We arrange a replacement or a full refund including delivery costs, and we cover the cost of returning the item.

Statutory conformity guarantee

Goods must conform to the contract. In Poland you benefit from statutory liability for a lack of conformity for two years from delivery (art. 556(1) and following of the Civil Code, implementing Directive (EU) 2019/771). If a device does not match its description, is not fit for its ordinary purpose, or develops a defect that existed at delivery, you may request repair, replacement, a price reduction or termination of the contract. Repair or replacement is at no charge to you, including the cost of postage in the first instance. Please report a defect within two months of discovering it so that we can investigate it; a failure to do so does not by itself remove your rights, but it may make the cause harder to establish.

Batteries and consumable wear

Lithium batteries lose capacity with use. A reduction in running time that is consistent with the capacity stated on the product page and with normal use is not a defect. A battery that fails to hold charge within the guarantee period, or a device that will not charge at all, is a defect and is handled under the guarantee above.

Model withdrawal form

To NATALIA ZOFIA TYBURSKA, Stary Rynek 25, 82-300 Elbląg, Poland, support@spauldingdevenny.shop: I hereby give notice that I withdraw from my contract of sale of the following goods (order number and description): ____________. Ordered on ____________ and received on ____________. Name of consumer: ____________. Address of consumer: ____________. Date: ____________. Signature (only if this form is sent on paper): ____________.